Ok, so some professionals give outstanding service...

But are they always outstanding for the right reasons?

Top ten complaints about solicitors in England and Wales - according to Which? 

1. Excessive delays in the handling of clients’ cases -71 per cent
2. They were negligent (i.e. they did not carry out the service with reasonable skill or care) – 59 per cent
3. They made mistakes in the work they did for clients – 57 per cent
4. They often didn’t reply to clients’ letters and / or phone calls - 57 per cent
5. They didn’t keep clients informed about the progress of your case – 54 per cent
6. They behaved unprofessionally – 52 per cent
7. Clients were given inaccurate or incomplete information – 48 per cent
8. Clients’ instructions were not followed / carried out – 46 per cent
9. Clients were given bad advice – 38 per cent
10. Clients were not treated respectfully – 37 per cent

Wouldn't it be nice if you could avoid having to complain at all?

[Click here for Which?’s survey of June 2004]

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